Privacy Policy

Effective date: January 15, 2024

General

This privacy policy concerns the processing of personal data connected to the use of the Fluves website. This processing is carried out by Fluves as processor registered at Stropkaai 55, 9000 Ghent, Belgium ("we", "us"), a company registered under Belgian law under the number 0563.781.222, in accordance with the applicable legislation regarding the protection of personal data.

Our website uses cookies and similar technologies. Cookies are small text files that are placed on the hard drive of a device, that contain certain information, that can occasionally include personal data. For more information about our use of cookies , we refer you to our cookie policy.

The Privacy Policy may be amended from time to time. Such changes will always be signalled on the Fluves website. We recommend you check this policy regularly.

We process the following data:

When you use the Fluves website, we process certain personal data. This includes the following:

  • Technical Identification data (IP address, geographical location, last name/ first name, etc.)
  • Contact details (name, e-mail address, address, telephone number, etc.)
  • Personal characteristics and career data (age, company, job title, etc.)

Why and when do we do this?

  • Improving the user experience for you as a website visitor based on your consent.
  • To perform statistical analyses to improve our website and/or services, or to develop new products or services based on your consent.
  • To comply with contact requests via the contact form, based on your consent.
  • When you are completing registration for an event, webinars, competitions, etc. based on your consent.
  • During the job application process, we collect resumes based on your consent.
  • To include you in our talent pool based on your consent.
  • To facilitate the sending of newsletters and updates based on your consent, and in the case of a long-term customer relationship.
  • Follow up messages based on legitimate interest so that we can proactively keep you informed of developments around the services that we have previously provided you with or have already provided information about.
  • To provide you with the information about products and services that you request in a personalised and efficient way, whether through the website, email, telephone, or social media channels based on your consent or legitimate interest.
  • Where necessary to provide to a financial institution or payment service provider, to enable that financial institution and/or the payment service provider to comply with their legal obligations.  
  • To transfer to the police or judicial authorities as evidence of possible crimes or if there are well-founded suspicions of an unlawful act or crime committed by you through your regulation or use of the website or services on a legal basis.

Who do we share your data with?

We do not send your personal data in an identifiable manner to third parties (with the exception of carefully chosen processors), if this is not necessary for the operation of the website or provided that you have given explicit permission for this.

We may use external processors to deliver some of our website services. We ensure that these external processors may only process your personal data with clear, written instructions from us. We guarantee that all external processors are selected with the necessary care so that we can count on the security and integrity of your personal data. We use the following tools or have links to them from our website:

  • HubSpot
  • LinkedIn
  • Hotjar
  • Google

We may transfer anonymised and/ or aggregated data to other organisations that use this data to improve their products and services and to organise the marketing, presentation and sale of tailor-made products and services.

In exceptional cases, we may be required to disclose Personal Data on the basis of a court order or mandatory laws or regulations. We will endeavour to inform you of this in advance unless this is not possible for legal reasons.

How we process data?

  1. We do our utmost to process only the personal data that is necessary to achieve the purposes stated in this Privacy Policy. We will process your personal data in a lawful, fair, and transparent manner and do our utmost to keep it accurate and up-to-date.
  2. Your personal data will only be processed for as long as this is necessary to achieve the purposes stated in this Privacy Policy, or until you withdraw your consent to their processing. Please note that the withdrawal of consent may imply that you are no longer able to use the website and/or services in whole or in part.
  3. We will take the appropriate technical and organisational measures to keep your personal data safe from unauthorised access, theft, accidental loss, manipulation, or destruction. Access by our staff or staff of our external processors is only possible on a need-to-know basis and is subject to strict confidentiality obligations. However, you understand that the intentions for safety and security are only best efforts obligations, which can never be guaranteed. We cannot be held liable for damage in resulting from incorrect or unlawful use by a third party of your personal data in the event of a data security breach.  
  4. We may process your data in the interest of ourselves, our partners or third parties if and when your registration on the website or use of the website or services can be considered (a) a violation of the terms or intellectual property rights or any other right of a third party, (b) a threat to the security or integrity of the Services, (c) endangers the website or systems of us or our subcontractors due to viruses, Trojan horses, spyware, malware, or any other form of malicious code, or (d) is in any way illegal or unlawful, discriminatorynd or offensive.

How long do you retain my data?

The retention periods vary depending on the nature of the service provided. We store your data:

  • For as long as necessary for the purposes for which they are collected and processed or until your withdrawal.
  • For general services such as newsletters, contact forms, this applies for as long as necessary to be able to perform the service or until your withdrawal.
  • For as long as they are necessary to comply with our legal, contractual, and legal obligations or until your withdrawal.

How long do the tools retain my data?

The maximum amount of time that Google Analytics will retain Google-signals data is 26 months. Hotjar keeps data for a maximum of 365 days. Data from HubSpot will be retained for the duration of our subscription with Hubspot. The data will be permanently deleted 90 days after the cancellation of our subscription with Hubspot. LinkedIn generally deletes closed account information and will de-identify any logs or other backup information within 30 days of account closure. LinkedIn Insight Tag direct identifiers are removed from this data within seven days, and the data is deleted at 180 days.

Please also check with the tools involved for more information on how long they retain your data

Your rights

  1. You have the right to request access to all personal data that we process about you. However, requests for access that are obviously submitted with a view to causing nuisance or damage to us will not be processed.
  2. You have the right to request that all personal data about you that is incorrect or inaccurate be corrected free of charge. If a similar request is submitted, you must also attach proof that this request that the personal data for which correction is requested is incorrect.
  3. You have the right to withdraw your previously given consent to the processing of your personal data . You can withdraw your consent at any time by sending an e-mail to info@fluves.com.
  4. You have the right to request that personal data relating to you be deleted if you withdraw your consent to its processing. However, you should take into account that a request for deletion will be assessed by us in light of legal or regulatory obligations or administrative or judicial orders that may prevent us from deleting the personal data concerned.
  5. Instead of deletion, you can also request that we restrict the processing of your personal data if (a) you dispute the accuracy of the data, (b) the processing is unlawful or (c) the data is no longer necessary for the aforementioned purposes, but you need it to defend yourself in legal proceedings.
  6. You have the right to object to the processing of personal data if you can demonstrate that there are serious and justified reasons related to special circumstances that justify such an objection. However, if the intended processing is classified as direct marketing, you have the right to object to such processing free of charge and without justification.
  7. Where your personal data is processed on the basis of consent or on the basis of a contract and the processing is carried out by automated means, you have the right to receive the personal data you have provided to us in a structured, commonly used, and machine-readable format and, if technically possible, you have the right to transmit this data directly to another service provider. The technical feasibility of this is assessed exclusively by us.

Complaints or more information

If you have a complaint (or would like more information) about the processing of your personal data by us, you can always contact us via the e-mail address info@fluves.com.